Customers may request a return within 30 days of the delivery date, provided the product meets the requirements outlined below.

• The return request must be submitted within 30 days of delivery.
• The product must be returned in its original condition unless the item is being returned because it arrived damaged or defective.
• Products should include all original accessories, documentation, keys, and included components.
• Items that have been installed, modified, or damaged after delivery may be subject to additional conditions or deductions.
• Custom-built, customized, or special-order products may be subject to different return conditions.

Cancellation requests should be submitted as soon as possible after placing an order. Orders may be cancelled only if they have not yet been processed, prepared for shipment, or shipped.

Once an order has entered processing or has shipped, it may no longer be eligible for cancellation and may instead be handled under our standard return policy.

To request a cancellation, contact sales@bronsonvendingllc.com and provide your order number and cancellation request.

Before returning any product, customers must contact Bronson Vending LLC for return instructions. Please do not ship merchandise back without receiving return authorization and shipping instructions from our team.

To request a return, please provide:

• Order number
• Customer name and contact information
• Product being returned
• Reason for the return
• Photos or other information when requested

Once your request has been reviewed, we will provide the appropriate return instructions.

Unless a return is required because of an error on our part or because the product arrived defective or damaged, the customer is generally responsible for return shipping costs.

Customers are responsible for packaging returned products securely. Bronson Vending LLC is not responsible for merchandise that is lost or damaged while being returned by the customer.

Returned merchandise will be inspected after it is received. Once the inspection is completed, we will notify you whether the return has been approved.

If the return is approved, the refund will generally be issued to the original method of payment. Refund processing times may vary depending on the payment provider or financial institution.

Refunds may be adjusted when returned merchandise is damaged, incomplete, missing accessories, or not returned in the condition required under this policy.

Certain returns may be subject to a reasonable restocking fee based on the type and condition of the product. Any applicable restocking fee will be communicated during the return process.

Customers who wish to exchange a product should contact us within 30 days of delivery. Exchanges are subject to product availability and compatibility.

If the replacement product has a different price, the applicable price difference, shipping charges, or other costs may apply.

If your vending machine, equipment, part, or other product arrives damaged or appears to be defective, please contact Bronson Vending LLC as soon as possible after delivery.

We may request photographs, videos, product information, packaging details, or other documentation to help evaluate the issue and determine the appropriate resolution.

Depending on the circumstances, an approved claim may result in a replacement, repair, refund, or other appropriate resolution.

Because vending machines and commercial vending equipment can be large, heavy, and specialized products, return arrangements may differ from those for smaller vending parts and accessories. Customers should contact us before arranging the return or transportation of a vending machine.

Any applicable freight, transportation, handling, or return costs will be communicated as part of the return process.

Some products may have special return requirements because of their configuration, customization, installation, or order specifications. These may include:

• Custom-branded vending machines
• Special-order equipment
• Customized vending machine configurations
• Products modified specifically for a customer’s requirements
• Equipment that has been installed or substantially used

If special return conditions apply to a product, those conditions will be communicated to the customer before or during the order process where applicable.

Once a refund has been approved, Bronson Vending LLC will process the refund through the applicable payment method. The time required for the refund to appear in the customer’s account depends on the payment processor, bank, or financial institution.

Customers should allow additional processing time after Bronson Vending LLC has issued the refund.

If a product was purchased as part of a promotional offer or bundle, all applicable products or promotional items may need to be returned in order to receive a full refund.

If only part of a bundle is returned, the refund may be adjusted based on the value of the items retained.

Customers are responsible for providing accurate order and shipping information and for following the return instructions provided by Bronson Vending LLC.

Returns that are submitted outside the 30-day return period, shipped without authorization, or do not meet the applicable return requirements may be refused or may receive a reduced refund.

If you have questions about our Return & Refund Policy or would like to request a return, please contact us using the details below.

Bronson Vending LLC reserves the right to review individual return requests and apply this policy based on the specific product, order, condition, and circumstances involved.